Website Terms and Conditions of Use
These terms and conditions outlined in this document are the rules and regulations for the utilization of Barakat Optical's website.
The Head Quarter (HQ) of Barakat Optical is located at:
Al Malaz, Riyadh – 11411
Kingdom of Saudi Arabia.
1. Acceptance of the Terms and Conditions
By accessing this Website, accessible from www.barakatoptical.com.sa, you are acceding to be bound by these Website ‘Terms and Conditions’ of Sale detailed below govern the contractual relationship between the ‘User’ (hereafter referred as ‘You’ or the ‘Customer’) and ‘Barakat Optical’ (hereafter referred as ‘We’ or the ‘Website’), belonging to the company ‘Barakat Optical’, CR Number 1010166042, VAT No. 300049401300003. Together we accept these Conditions unreservedly. These general Conditions of Sale are the only conditions that are applicable and supersede all other conditions, except in the case of express. written, prior dispensation. We maintain that, by substantiating your order, you have read and do unreservedly accept our general Conditions of Sale. These Terms and Conditions of Sale are significant to you and ‘Barakat Optical’ as they are used to guard your rights as a valued customer and our rights as a business firm.
2. Access to the Website
We work hard to ascertain the Website is perpetually up and available, but we can't pledge that the Website will not have interruption for any reason. We reserve the right to shut the website for short periods of time for general maintenance but will endeavor to keep this to a minimum. We will not be accountable if for any reason all or any component of the website is unavailable at any time, for any length of time.
3. Use License
Sanction is granted to ephemerally download one copy of the resources on Barakat Optical's Website for personal, non-commercial transitory viewing only. It is the grant of a license, not a transfer of title, and under this license you may not:
- alter or copy the materials;
- use the materials for any commercial purport or for any public display;
- remove any copyright or other proprietary notations from the materials; or
- transferring the materials to another person or "mirror" the materials on any other server.
This will let Barakat Optical to terminate upon infringements of any of these restrictions. Upon termination, your viewing right will also be terminated, and you should eradicate any downloaded materials in your possession whether it is printed or electronic format.
4. Account Creation
Certain functionalities of the website require you to input a password to access certain features. This is to be able to give you details connected to your online orders. To do this, as part of our safety measures, we necessitate you to register an account with ‘Barakat Optical’ by entering your electronic mail address and picking a safe password. We highly recommend that you optate a strong password that is complex for others to guess, and you log out from your account at the cessation of each session. There is a password reset mechanism in case you forget your password. You must treat your account log-in information as confidential, not disclosing it to any third party. If a security breach is suspected on your account, then it is your responsibility to notify us instantly and if log-in is possible, to reset your password.
It is your obligation that all the information you provide on the Website is accurate, up-to-date and complete. We reserve the right to disable any user account in our sole discretion, at any time for any or no reason, including if, in our opinion, you have failed to comply with any provision of these Terms of Service.
5. Product information
‘Barakat Optical’ takes countless attention when putting product information, descriptions and images on-line but will not be held responsible for any mistakes or omissions to any information given.
6. Product Prices
The prices showed on ‘Barakat Optical’s website inclusive of Value Added Tax (VAT). Delivery costs (if any) are limpidly shown and invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any moment, but this will be denoted to you on the order afore the checkout process. If an erroneous price appears on our website and is not corrected on your total at the time of order completion, for whatever reason, your order will be abrogated, and a refund will be processed.
7. Product Availability
We will always endeavor to fulfill your order once completed and paid for. If a product is unavailable after your order has been confirmed and paid for, we will restitute the price you paid for the product within 7 business days following the date of payment. If your order includes products that are ephemerally unavailable, we will send the available products out first and will follow with the outstanding items once they are available again. We will restitute the shipping fees for the rest of the order. If pertinent, we will offer you a replacement for an unavailable product, a product of equal price and quality. If you accept the replacement, and then wish to return it to us in the conditions outlined under Right of Return, the return postage will be covered by us. If you choose to decline this offer, and the original product is permanently unavailable, we will reimburse the price of the unavailable product.
‘Barakat Optical’ offers numerous online payment methods to pay for your orders, such as PayPal, Sadad, Mada, Master Card, Visa and Cash on Delivery - COD (Available only if delivery option is selected ‘Pick Up’ and the item is not custom made). For these payment options we, use advanced SSL encryption to preserve your transactions secure and do not cost you anything. ‘Barakat Optical’ is charged as the seller, rather than applying a charge on you as a buyer.
9. Order Cancellation
Cancellation by ‘Barakat Optical’
We reserve the right to cancel the order due to any of the following reason:
- Payment rejections.
- Delivery not possible to the address provided due to geographical restrictions
- Customer is not reachable due to wrong contact details.
- Non-availability of products.
Cancellation by customer
To process cancellation of an order, you must first Contact Us. You can cancel the order due to any of the following reason:
- Cancellation within 24 Hrs* of placing the order.
- When we are not able to ship your order as per the ‘Estimated Delivery Time’ agreed on your order confirmation.
Products sold by us are protected with 12- months conditional warranty. The warranty takes effect from the date of purchase. If you descry any manufacturing defects on your frames, lenses or sunglasses that are covered under our warranty policy, we will repair or replace your item free of charge, if it is returned to us within 12 months of purchase along with invoice. We might not accept products that have been tampered or mishandled. The warranty assessment is up to the discretion of ‘Barakat Optical’.
You could Contact Us to get the guidelines towards warranty claim process. Alternately, you could approach one of our retail outlets spread across KSA and UAE to claim your warranty.
‘Barakat Optical’ offer its customers two methods of delivery. ‘Door Delivery’ at the address you designated on your order confirmation and ‘Pick Up’ your order from one of our retail showrooms located across KSA & UAE. The estimated delivery period will be 3-10 business days.
‘Barakat Optical’ work profoundly and strenuously hard to venerate the delivery times of products as shown on our website. However, we cannot be held responsible for the tardy deliveries or the package loss caused by a third-party to whom we have agreement for logistics or due to an unpredictable event. In an event where you do not receive your shipment, an inquiry will be conducted with the shipper that might take few days upon your claim for non-delivery or tardy delivery. During this period of inquiry, no restitution or re-delivery will take place.
12. Right of Return & Refunds
To return a product that you are not pleased with, ‘Barakat Optical’ grant its customers a return window of 7 business days from the date of receipts. Your right of return commences from the moment your order is delivered. You can return the product to us within this time frame, at your own expense, with your invoice.
Shipping fees remain the customer’s responsibility. The ‘Right of return’ only applies to products that are returned in its pristine, consummate condition. Any product that has been damaged or tampered, is not in its pristine packaging, or has packaging that has been damaged, will not be compensated. Also ‘GIFT CARDS’ and ‘CUSTOM MADE EYEGLASSES’ are not returnable.
If the product is returned within 7 days of its delivery, and after the product is fully inspected, we will let you know by electronic mail that whether you are entitled for refunds. If you are entitled for a refund, then the amount will be reimbursed via the same payment method.
All the resources on Barakat Optical’s website are provided "as is". Barakat Optical makes no assurances, may it be expressed or implied, therefore contradicts all other assurances. Besides, Barakat Optical does not make any representations concerning the precision or consistency of the use of the materials on its website or any sites associated to this website.
14. Revisions and Errata
Resources shown on Barakat Optical’s website might include typographical, technical or photographic errors. Barakat Optical will not promise that any of the materials in this website are precise, ample, or up-to-date. Barakat Optical might alter the resources on its website at any time without prior announcement. Barakat Optical does not make any assurance to update the resources.
Barakat Optical has not reviewed all the sites that linked with this website and is not accountable for the contents of any such linked site. The occurrence of any link does not imply authorization by Barakat Optical. The use of any linked website is at the user’s own risk.
Barakat Optical may revise this Terms and Conditions for its website at any time without prior notice. By using this website and online services that we provide, you are concurring to be bound by this current version of Terms and Conditions.
17. Your Privacy
18. Governing Law
Any claim related to Barakat Optical's website will be resolved in accordance with the laws of Saudi Arabia.